Your business is making decisions only on 20% of the information you have access to, this since 80% of your information is unstructured and up until now not able to be fully utilized. It is about time we start to make decisions for our company based on all information we have, not only 20%. All else would be quite stupid, wouldn’t it?
The competition in understanding natural language from unstructured text is thickening. Let us see how Watson Natural Language Understanding and Google Natural Language API compare to each other. Let us start with a head to head comparison with a real example.
Using the short-tail, long-tail and human-tail method described in this post will result in a chatbot that can save wast amount of time and help people focus on the quality work instead of frequently re-occurring task. Also, chatbots are companions, not human replacements.