Using the short-tail, long-tail and human-tail method described in this post will result in a chatbot that can save wast amount of time and help people focus on the quality work instead of frequently re-occurring task. Also, chatbots are companions, not human replacements.
Artificial Intelligence indicates that AI will replicate our intelligence and some are even afraid of AI taking over our jobs etc. It is a term that stunts the development and our progress to more successful companies. A term that much better describes what it is all about is Augmented Intelligence.